S. HARDJATI; A. PRATHAMA; R. FEBRIANITA. Softskill Development of Educational Staff in Providing Service for Student at UPN “Veteran” Jatim. Nusantara Science and Technology Proceedings, Malang, Indonesia, p. 587-593, 2019. Disponível em: https://nstproceeding.com/index.php/nuscientech/article/view/155. Acesso em: 14 mar. 2025.