SUWARNO, E. .; MUTTAQIN, M. S. .; PUSPITASARI, T. . Total Quality Management Application on Services Quality at The Information and Complaints Service of Directorate General of Taxation . Nusantara Science and Technology Proceedings, Malang, Indonesia, v. 4, n. 4, p. 442-450, 2021. DOI: 10.11594/nstp.2021.1048. Disponível em: https://nstproceeding.com/index.php/nuscientech/article/view/441. Acesso em: 6 feb. 2025.