Effects of Service Quality on Customer Satisfaction on Retail Business . Nusantara Science and Technology Proceedings, Malang, Indonesia, p. 157–161, 2021. DOI: 10.11594/nstp.2021.0923. Disponível em: https://nstproceeding.com/index.php/nuscientech/article/view/341. Acesso em: 25 apr. 2025.